Gravity Form Integration with Zoho CRM

Gravity Form Integration with Zoho CRM

The integration of Gravity Form with Zoho CRM is the perfect solution for businesses who manage their sales and marketing data in one central location. Keep your data in sync while also improving your conversion rates and closing more deals. This integration will allow the users to sync their Gravity Forms form submissions to their Zoho CRM account. It will also be possible for them to manage these forms by viewing the data collected through the form submissions in one place. It is definitely needed as there are many businesses who use both Gravity Forms and Zoho CRMs for their sales and marketing data management.

Gravity form integration with zoho crm agency plan
Personal - 1 site($29)

Overview

Module and Layout:

Users can select the module & layout of the Zoho CRM from the integration settings where they need to push submission data including custom module.

[Note :Users can select all the modules & layouts for the pro version.]

Fields Mapping

To synchronize with the Zoho CRM interface with Gravity form, mapping is a mandatory feature. Mapping all the Gravity Form fields with the related Zoho CRM fields makes sure that all the form submission data will be shown perfectly on your CRM account. Apart from mapping all the necessary fields, users can send custom value to any Zoho CRM fields if they want.

Integration Gravity form with zoho crm Field Mapping
Gravity form and Zoho CRM integration Actions

Actions

Gravity Form integration with Zoho CRM has 8 addition actions which helps user to control the data submission as well as to track their leads/Contacts more preciously on CRM account. The actions available are:

1. Workflow : Select this option to trigger the Zoho CRM workflow to relevant the selected module. If you didn’t select this option Zoho CRM workflow to relevant the selected module doesn’t work. 2. Attachment : To Select this option you can send file upload field data to Zoho CRM related list Attachments. You can also send file upload field data to Zoho CRM via normal field mapping. Please select the CRM file upload field from the drop-down which you want to send data. 3. Approval list : To Select this option you can send file upload field data to Zoho CRM related list Attachments. You can also send file upload field data to Zoho CRM via normal field mapping. Please select the CRM file upload field from the drop-down which you want to send data. 4. BluePrint : Select this option to trigger the Zoho CRM blueprint to relevant the selected module. If you didn’t select this option Zoho CRM blueprint to relevant the selected module doesn’t work. 5. GCLID : Sends the click id of Google ads to Zoho CRM. 6. Upsert Record : Upon selecting the option YES, if a record with the identical value exists in Zoho CRM, it will be updated with the new values. If you select NO, a new record will be created in Zoho CRM. You can arrange fields in the order in which upsert should happen.

Here’s how upsert works:

For example, you arrange the Email field before the Company field. When a form is submitted with the Company as Bitcode and Email as [email protected]
a. First, it’s checked if the email [email protected] exists in the CRM. If it does, then the mapped fields get updated to the record associated with that email address. b. In case of the email address [email protected] doesn’t exist in your CRM, it’s checked if Bitcode exists under Company. If it does, then the mapped fields get updated to the record associated with that company name. c. If none of the field values exists, then a new record with all the mapped details is created under the mapped CRM module
7. Assignment Rule : When you choose this option, Assignment Rules defined in Zoho CRM can be triggered when form entries are added to a CRM module. Please select the assignment rule from the drop-down which you want to trigger. 8. Tag records : When you choose this option, you can add a tag to the records that are pushed to Zoho CRM. It helps you to search for records in CRM by tag. There has a list of tag records in the dropdown. You can use Zoho CRM by default tag, form fields also can add a custom tag. 9. Record owner : Select this option you can set a record owner of the sent record.
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